What’s New?
- GenAI-powered: Yoda now understands questions better and provides accurate answers based on all relevant HR information.
- Expanded sources: It no longer relies only on the HR Support Center but also searches the entire MyHR environment and HR content on WAP+.
- Multilingual: Ask questions in Dutch, French, English, or German—Yoda responds in the same language.
- Faster and clearer: Instant, precise answers to questions like “How does the bike allowance work?” or “Which e-learnings are mandatory this year?”
What Stays the Same?
- 24/7 availability
- Live chat option: If Yoda can’t answer, it connects you to an HR colleague during working hours.
Which Channel for Which Question?
- Quick, general HR questions: Start with Yoda (via MyHR, HR Support Center, or WAP+).
- Complex, non-urgent questions: Create a ticket via “Ask a question”.
- Personal or sensitive questions: Book a 20-minute appointment with an HR colleague.
Why It Matters
The upgrade makes Yoda a powerful HR assistant, freeing HR colleagues to focus on complex or personal issues. Feedback is encouraged to keep improving the tool.
“This GenAI HR bot is a first in our country! Try it out and share your feedback.”
— Jan Van Acoleyen, Group Human Capital Lead